Privacy Policy

We are committed to protecting your personal information. This policy explains how VietGo Travels collects, uses, and safeguards our customers’ personal data when accessing and utilizing our services.

Purpose of Information Collection

VietGo Travels collects customer information for the following purposes:

• To provide and manage travel services (tours, hotels, transportation, etc.)
• To process bookings, confirmations, and payments
• To deliver customer support and handle service-related issues
• To send promotional offers and updates (with customer consent)

Types of Information Collected

We may collect the following personal information:

• Full name
• Phone number
• Email address
• Residential address
• Passport details (for international travel services)

Scope of Use

VietGo Travels commits to:

• Using customer information strictly for internal purposes
• Ensuring data is used only to deliver and improve our services
• Not using personal data for any other purpose without customer consent

Information Sharing

Customer information may be shared in the following cases:

• With service providers (hotels, airlines, transport companies, etc.) to fulfill bookings
• With competent authorities if required by law
• With third parties upon customer consent

Data Security

VietGo Travels is committed to:

• Protecting customer information with appropriate technical and organizational measures
• Preventing unauthorized access, disclosure, or misuse of data
• Not selling or trading customer information to third parties

Data Retention

• Customer data will be retained only as long as necessary to fulfill the purposes outlined above
• Or as required by applicable laws and regulations

Customer Rights

Customers have the right to:

• Request access to their personal data
• Request correction or deletion of their information
• Opt out of marketing communications
• Submit complaints regarding data usage

Legal Compliance

VietGo Travels complies with applicable data protection laws and regulations, including but not limited to:

• Vietnam’s Decree No. 52/2013/ND-CP on E-commerce
• Other relevant legal requirements

Policy Updates

• VietGo Travels reserves the right to update this Privacy Policy at any time
• Any changes will be published on our official website

Contact Information

VietGo Travels

• Email: [email protected]
• Hotline (US): +1 (206) 665 3090
• Hotline (VN): +84 855 452 888 
• WhatsApp & SMS: +84 855 452 888 (Local experts are available 24/7 for instant support)
• Head Office Address: 23 Lo Su Street, Hanoi, Vietnam
• Branches:
  • Vietnam: 35 Hang Quat Street, Hanoi, Vietnam
  • Vietnam: 8 Hang Voi Street, Hanoi Vietnam
  • US: 831 41st Pl, Everett, WA 98201, USA